Dr. Isagani A. Paddit, Ph.D.

Director, Research and Development Center
University of Baguio, Baguio City Philippines 2600

Journal of Tourism and Hospitality Management, Sep.-Oct. 2021, Vol. 9, No. 5, 259-268 | https://doi.org/10.17265/2328-2169/2021.05.001


A high level of job satisfaction among workers in the hospitality industry improves the level of satisfaction  among its guests. This study determined the level of job satisfaction of employees according to the identified factors which are perceived essential and will increase the employee’s level of performance. The study was composed of 219 rank and file employees. The study made use of a descriptive method to answer the research objectives. The findings showed that the employees of the DOT accredited hotels in Baguio City are very  satisfied. The level of job satisfaction of Generation X and Millennials were both satisfied. However, younger employees are less satisfied with their jobs than older employees. Job satisfaction of hospitality employees according to gender showed that male employees were more satisfied than female employees. The significant differences in job satisfaction of males and females are their values, goals, and workplace expectations. Job satisfaction of hospitality employees varies according to their highest educational attainment. The findings showed that the higher the level of educational attainment among hospitality employees, the higher their satisfaction   level. The employees believed that salaries and wages remain the most dominant factor in increasing their job satisfaction level.

Keywords: job satisfaction, performance, hospitality employees, job factors, accredited hotels