Dr. Isagani A. Paddit, Ph.D.

Director, Research and Development Center
University of Baguio, Baguio City Philippines 2600

TSDR, 2021 | https://doi.org/10.31098/tsdr.v2i2.44


Job satisfaction among managers in the hospitality industry has a direct correlation to the ability of the hotels to increase guest satisfaction and improve services. This study aimed to determine the level of job satisfaction of hospitality managers among accredited hotels according to the star classification, their level of management, assigned departments and personal factors. By determining the level of satisfaction of managers according to the identified factors, management and owners of hospitality businesses would be able to focus on sustaining the perceived essential factors and will increase the manager’s level of performance. A descriptive survey was used to gather the result of the study involving 91 managers of 4-Star and 3-Star hotels. The findings showed that the managers of the Department of Tourism accredited hotels in Baguio City are very satisfied with their jobs. Managers of 3-Star hotels are very satisfied while those who are in 4-Star hotels are satisfied. Middle managers are satisfied with their jobs, while the top and lower-level managers are very satisfied with their jobs. Managers in the front offices have a higher level of satisfaction than the support departments. The varying levels of job satisfaction among managers are dictated by several factors other than the job. In the personal factors, Millennial managers are satisfied while the Baby Boomers and Generation X are very satisfied. In ranking the most dominant factor that affects the level of satisfaction of hospitality managers, salaries and wages, promotion chances, and company policies emerged as the top three factors.

Keywords: Job satisfaction; accredited hotels; hotel classification; job factors