Impact of student services and programs to student performance

Leny O. Estacio1, Medardo F. Abarientos 2 Melanie S. Banguete3
1 Director, Center for Counseling and Student Development
University of Baguio, Baguio City, Philippines
2 University Registrar, Admission & Records Center
University of Baguio, Baguio City, Philippines
3 Staff, Admission & Records Center
University of Baguio, Baguio City, Philippines

European Online Journal of Natural and Social Sciences 2022
Vol.11, No 4 (s) Special Issue on Hybridity in the New Reality, 215 – 227 (2022)


Student support offices enhance students’ educational experience through the services and programs that meet student needs. In the Philippines, all higher education institutions are required to provide a set of student-centered activities and services in support of academic instruction intended to facilitate holistic and well-rounded student development. For University of Baguio, these services and programs are provided to ensure quality education. Considering these points, this study was conducted to shed light on the extent to which these student services and programs assist the UBians throughout their university stay. Descriptive-survey research was utilized where 87 graduating students from the second semester of the school year 2020-2021 were able to participate. The analysis of mean averages showed that the student support offices provided services and programs that had an impact on student performance. Also, the comparison of mean values revealed a significant difference in the perceived impact of the services and programs on student development when compared to the office regarding the areas of academic performance and student performance. As can be seen, the services and programs provided by the different student support offices of the university fostered student performance. Hence, the University of Baguio has to ensure that these student support offices remain committed to providing services and programs that matter to student performance. services offered.

Keywords: student support office, student services, student performance, impact, graduating students